What to Do If Your AMbelievable™ Package is Lost or Missing

At AMbelievable™, we take pride in ensuring your order reaches you safely and promptly. However, in rare instances, a package may become lost or missing during transit. Here's what to do if you believe your AMbelievable™ dampener package is lost or missing:

1. Verify the Delivery Status:

• Track Your Order: Double-check the tracking information provided in your confirmation email or account dashboard. Utilize the tracking number on the courier's website to see the most recent update on your package's location and delivery status.
• Delivery Confirmation: If the tracking information indicates successful delivery, but you haven't received the package, check with any housemates, neighbors, or a secure location where the courier might have left it (e.g., a designated delivery area in your building).

2. Allow Some Time for Updates:

• Tracking Delays: Sometimes, tracking information might not update immediately. Allow an extra day or two for the system to reflect the most recent status, especially if your estimated delivery timeframe hasn't passed significantly.

3. Contact AMbelievable™ Customer Support (After Waiting Period):

• Time is of the Essence: If a reasonable amount of time has passed beyond the estimated delivery timeframe (generally a week or more), and the tracking information hasn't shown any updates or suggests the package is lost, contact our customer support team.

4. Provide Necessary Information:

• Contact Support: Reach out to our AMbelievable™ customer support team by email at [your email address] or by phone at [your phone number] (if applicable).
• Order Details: When contacting support, have your order number, tracking number, and any relevant communication regarding the order readily available.

5. AMbelievable™ Will Investigate:

• Working to Resolve: Our customer support team will initiate an investigation with the courier company to locate the missing package. They will:
  • Contact the courier to inquire about the package's whereabouts.
  • Research the tracking history for any potential issues.
  • Keep you informed throughout the process.

6. Potential Outcomes:

• Package Found: If the investigation locates the package, the courier will attempt redelivery. You'll be notified accordingly.
• Package Lost: In rare cases, the package might be declared lost by the courier company. If this occurs, AMbelievable™ will work with you to find a solution, which may include:
  • Issuing a full refund for your order.
  • Reshipping your order, if possible.

7. AMbelievable™ Values Your Satisfaction:

We understand a lost or missing package can be inconvenient. Our customer support team is dedicated to resolving the issue efficiently and ensuring your satisfaction. By working together, we can find a solution that gets your AMbelievable™ dampeners into your hands!